Frequently Asked Questions
Everything you need to know about shopping with OiOi.
How long does shipping take?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please visit our returns portal to initiate a domestic exchange or refund.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring your favorite garment at home and comparing it to our specifications for the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.
Can I track my order?
Yes, once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress.
Are your materials sustainably sourced?
At OiOi, we are committed to ethical fashion. We use organic cotton and recycled polyester in over 60% of our collections to minimize our environmental footprint.